SHIPPING & RETURNS
Delivery
Orders of any size incur a flat standard delivery charge of £7.00 to anywhere in mainland UK. All orders will be endeavored to be despatched within 24 hours of receipt of payment. If, for any reason, this is not possible, you will be informed directly. Please view the table below for a breakdown of shipping costs around the globe.
| Shipping Zone | Bottles | Price |
|---|---|---|
| Mainland UK | Unlimited | £7.00 |
| Scottish Highlands / N. Ireland | 1-12 | £15.00 |
| Offshore Islands | 1-12 | £22.00 |
| Zone A: Denmark, France, Monaco, Netherlands, ROI | 1-6 | £22.00 |
| Zone B: Belgium, Finland, Germany, Greece, Italy, Norway, Portugal, Spain | 1-6 | £28.00 |
| Zone C: Austria, Bulgaria, Luxembourg, Poland, Slovakia, Slovenia, Sweden, Switzerland | 1-6 | £36.00 |
| Rest of the World A | 1 | £32.00 |
| Rest of the World B | 2 | £45.00 |
| Rest of the World C | 3-6 | £68.00 |
For a full list of countries that we currently ship to, please click here. Please note, if a country is not listed here, we will not ship there. If you have any International shipping queries, please e-mail us at mail@thewhiskyvault.com, stating the country of delivery and quantity, for a more detailed analysis or pricing structure.
All products will be securely packaged and dealt with professionally to ensure your package arrives with you as stated on our web site. We use a certified and credited overnight despatch service company, DHL, whose aim is to always deliver on time, if not before! Orders placed will be despatched as soon as payment is authorised. You can expect UK deliveries within 2 days and international from 2-10 days.
Returns
Although we believe that you will be delighted with your order, it is possible on an occasion where you feel it necessary to return an order. We will accept returns and give refunds where the goods have not been opened or damaged. Shipping costs back to us are normally at your expense (except where the goods do not comply with statutory requirements) and we can only credit you upon safe receipt and inspection of the goods at our premises. Any refunds will be paid as soon as possible within 28 days of you contacting us, providing we have the products received back from the courier.
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged product back to us will be at our expense. Contact us to arrange shipping back to us, if this is the case.
The Whisky Vault can only credit customers for the items that have been damaged upon safe receipt of the products into our hands.
Upon receipt of your order, you should carefully inspect it to make sure that the products are intact and as described. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation.
The Whisky Vault is responsible for all insurance of goods, unless stated otherwise.
The Whisky Vault will provide an exchange or a refund if any products turn out to be faulty or if goods are different from those specified when ordered. To enquire about a refund customers should contact us within 7 days of receipt of the goods, only where the products have not been opened or damaged.
Complaints
We aim to deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavour to respond to all complaints within five working days.
