TERMS & CONDITIONS
Data Protection / Privacy Policy
The Whisky Vault conforms to the UK Data Protection Act (1998).
When placing an order, we need to obtain a number of your personal details i.e. your name (and delivery name, if different), email address, billing address (and delivery address, if different), contact phone number. This information enables us to accurately process and complete your order. We will then confirm the order by e-mail.
If you register on our site, we will ask for your name and email address so we can inform you of any special offers or products that may be of interest to you.
We are committed to protecting your important information. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. If at any stage you wish to stop receiving e-mails from us, send an e-mail to us with the word 'Stop' as the subject matter and we will remove you from our mailing list within 24 hours.
The Whisky Vault can guarantee we will not share or disclose your details to any other parties. We understand how frustrating this can be, we want to minimise any potential threats to your personal details, this is the reason we have gone to great depths to ensure the safety of your information.
If you have any questions regarding our privacy policy, please do not hesitate to contact us …
Cookies
Sometimes when using the internet, in order to use services to their full extent, we may store small files, known as cookies, on your computer to ensure the smooth running of your session. The cookies do not contain any of your personal information and we cannot use them to find out who you are. An example of cookies being used to your advantage are your device recognising your username so that you don't have to type it in again for every web page. If you follow this link here, you will be able to get further information on cookies and learn how to control and delete them from your device.
Another way in which we adopt the use of cookies is via an analytics tool, thus helping us to monitor our site and make improvements and adjustments where we see fit, which will help us further develop our site and services for our customers.
Security
There is no reason to be nervous about shopping online with The Whisky Vault. All of our transactions take in a secure environment and we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. We use SSL (Secure Server Layer) technology, to ensure your details are sent to us securely. Payments are made through the secure Cardsave gateway, a member of the world renowned Worldpay Group, for a secure payment method. Cardsave uses 128-bit SSL certificates, meaning that nobody sees your card details, including us!
The site registers each individual with their e-mail address and a password - both of which you provide. You are solely responsible if you do not maintain the confidentiality of your ID and password and for all activities that occur under your user ID and password. If there has been any unauthorised use of your user ID or any breach of security known to you, you must inform us immediately.
Payments
All payments are made on-line by credit or debit card, using the secure Cardsave server. We accept Mastercard, Visa, American Express, Maestro and Switch.
Age Policy
It is illegal for anyone under the age of 18 years to purchase alcohol in the UK. The Whisky Vault requires that customers agree to supply proof of age on request and we further undertake that we shall not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. The Whisky Vault is a fully licensed business and by placing an order you are confirming that you are at least 18 years old. If you are buying an alcoholic gift, the recipient must also be at least 18 years old. Local Laws apply to all other countries.
Taxes & Duty
All product prices at The Whisky Vault are inclusive of all taxes. However, if we are sending to an address outside of the UK, you could be liable to taxes and duties upon arrival in your country. (For further information, contact your appropriate Customs Department).
Delivery
Orders of any size incur a flat standard delivery charge of £7.95 to anywhere in mainland UK. All orders will be endeavored to be despatched within 24 hours of receipt of payment. If, for any reason, this is not possible, you will be informed directly.
For International shipping, please e-mail us, stating the country of delivery, for a pricing structure.
All products will be securely packaged and dealt with professionally to ensure your package arrives with you as stated on our web site. We use a certified and credited overnight despatch service company, whose aim is to always deliver on time, if not before! Orders placed will be despatched as soon as payment is authorised.
Returns
Although we believe that you will be delighted with your order, it is possible on an occasion where you feel it necessary to return an order. We will accept returns and give refunds where the goods have not been opened or damaged. Shipping costs back to us are normally at your expense (except where the goods do not comply with statutory requirements) and we can only credit you upon safe receipt and inspection of the goods at our premises. Any refunds will be paid as soon as possible within 28 days of you contacting us, providing we have the products received back from the courier.
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged product back to us will be at our expense. Contact us to arrange shipping back to us, if this is the case.
The Whisky Vault can only credit customers for the items that have been damaged upon safe receipt of the products into our hands.
Upon receipt of your order, you should carefully inspect it to make sure that the products are intact and as described. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation.
The Whisky Vault is responsible for all insurance of goods, unless stated otherwise.
The Whisky Vault will provide an exchange or a refund if any products turn out to be faulty or if goods are different from those specified when ordered. To enquire about a refund customers should contact us within 7 days of receipt of the goods, only where the products have not been opened or damaged.
Complaints
We aim to deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavour to respond to all complaints within five working days.
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