Open For Business - COVID19 Important Information
COVID-19 is having a serious impact on our lives and communities around the world. We understand that there are uncertainties right now, but we wanted to reassure you that The Whisky Vault is still up and running and we are dedicated to maintaining our high quality customer service.
Our Commitment: We will continue to process orders on our website. We will ensure our site is kept up to date, we can promise everything that you see for sale is the exact item for sale and is 100% in stock and ready to ship.
We will do our best to provide you with as much information as we can. We will update where we can with new products and offers.
To Our Buyers: We are not currently experiencing any delays with our couriers, DHL, and we do not currently have any restrictions on where we can ship worldwide within our shipping network. You may need to be slightly more patient as you wait for orders to arrive. Many couriers and postal centres around the world are experiencing some delays, with this largely being due to the number of flight cancellations at present. If we thought there would be any delays with your order, we would of course keep you updated.
Public Health England has advised that the virus does not survive long on objects such as packages and parcels, so you are not going to be at risk from deliveries. Though our courier partners DHL have now introduced non-contact deliveries, thus to avoid any close contact, and have enabled Signature Release where the receiver must authorise the release using On Demand Delivery - sent to your mobile number and email address entered during the checkout.
We may be a small family business, but we have implemented additional hygiene protocols with particular focus on those of us who may come into contact with a bottle or package. This includes regular hand-washing and sanitisation of the work surfaces.
We continue to work from our office space and remotely, meaning our phone line can be left unanswered at present. Please contact us through our secure webform or by email at firstname.lastname@example.org and we will get back to you within the normal time constraints.
Thanks for your patience and support. We are committed to working with you and to continue providing you with the best rare and specialist whisky.
Please take care of yourself and your loved ones, we will all conquer this together.
Richard & Philip Hawley