Shipping & Returns
Orders of any size incur a flat standard delivery charge of £5.00 (Free Mainland over £75) to anywhere in mainland UK. All orders will be endeavored to be despatched within 24 hours of receipt of payment. If, for any reason, this is not possible, you will be informed directly. Please view the table below for a breakdown of shipping costs around the globe.
|Mainland UK (free over £75)||Unlimited||£5.00|
|Scottish Highlands & UK Islands (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PO30-41, PH30-44, PH49-50, ZE, IM, TR21-25, AB30-56)||1-12||£15.00|
|Europe Zone A: Denmark, France, Netherlands, Republic of Ireland||1-6||£18.00|
|Europe Zone B: Andorra, Belgium, Finland, Germany, Guernsey, Isle of Man, Jersey, Malta, Moncao, Italy, Norway, Portugal, Spain||1-6||£23.00|
|Europe Zone C: Austria, Bulgaria, Greece, Hungary, Iceland, Liechtenstein, Luxembourg, Poland, Slovakia, Slovenia, Sweden, Switzerland||1-6||£32.00|
|United States of America||1||£32.00|
|Asia: Hong Kong, Japan, Macau, Malaysia, Philippines, Republic of Korea, Singapore, Taiwan||1||£40.00|
|Oceania: Australia, New Zealand||1||£42.00|
|Rest of the World: Bahamas, Barbados, Falkland Islands, South Africa, UAE, Virgin Islands||1||£45.00|
For a full list of countries that we currently ship to, please click here. Please note, if a country is not listed here, we will not ship there. Unfortunately, due to local restrictions, we cannot ship to a few destinations at present; such as Brazil, Canada, India and Russia. If you have any International shipping queries, please e-mail us at stating the country of delivery and quantity, for a more detailed analysis or pricing structure.
All products will be securely packaged and dealt with professionally to ensure your package arrives with you as stated on our web site. We use a certified and credited overnight despatch service company, DHL, whose aim is to always deliver on time, if not before! Orders placed will be despatched as soon as payment is authorised. You can expect UK deliveries within 2-3 business days and international from 2-10 days.
Please note, we will not ship to PO Boxes, Military Bases, Schools or University addresses - populating the forms with these addresses will only delay the despatch, or result in the cancellation, of your order.
TAXES, CUSTOM & IMPORT DUTIES
All alcoholic products sold by The Whisky Vault are sold subject to UK alcohol tax. If we are exporting products to an address inside the European Union then those prices are subject to UK VAT (currently 20%).
For all deliveries outside of the EU, UK VAT will not be charged and will be deducted from your final costings. However, your order could be subject to local sales taxes and duties upon arrival in the destination country. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Whisky Vault has no control over these charges, so you should contact your local customs office for further information.
If you refuse to pay any import duties and taxes, this could result in the goods being destroyed by customs or being returned back to us - any refund offered would include a deduction of our costs.
If your order is being held by your local customs office, you will be able to determine this from the information viewable through the DHL tracking information we send you upon despatch of your goods. If you have not received a tracking number, please contact us and we will happily provide you with it.
If we are shipping to an address in the U.S. you can read the information provided here by U.S. Customs and Border Protection regarding any queries on importation to the United States.
Customers/Companies within the EU can enter a VAT number at checkout to have the VAT removed from their order. During checkout a dropdown box will appear when you enter your company name - we can then authenticate your VAT number and remove the taxes.
Although we believe that you will be delighted with your order, it is possible on an occasion where you feel it necessary to return an order. We will accept returns and give refunds where the goods have not been opened or damaged. Shipping costs back to us are normally at your expense (except where the goods do not comply with statutory requirements) and we can only credit you upon safe receipt and inspection of the goods at our premises. Any refunds will be paid as soon as possible within 14 days of you contacting us, providing we have the products received back from the courier.
We specialise in rare and old whisky, therefore quite often the bottles and/or packaging can sometimes be in a non-perfect condition, something that would be expected from bottles as old as 50+ years. We will endeavour to explain any imperfections in our descriptions and/or display them in the original photographs that we use. All photographs used are our originals and never stock photos.
Sometimes with older bottlings the cork or closure may have deteriorated, we recommend great care is taken when opening any bottle. We cannot guarantee the condition of a bottle's cork or closure and thus the item is sold as described.
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged product back to us will be at our expense. Contact us to arrange shipping back to us, if this is the case.
The Whisky Vault can only credit customers for the items that have been damaged upon safe receipt of the products into our hands.
Upon receipt of your order, you should carefully inspect it to make sure that the products are intact and as described. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation.
The Whisky Vault is responsible for all insurance of goods, unless stated otherwise.
The Whisky Vault will provide an exchange or a refund if any products turn out to be faulty or if goods are different from those specified when ordered. To enquire about a refund customers should contact us within 14 days of receipt of the goods, only where the products have not been opened or damaged.
We aim to deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavour to respond to all complaints within five working days.